FAQ

General

• What are your hours of operation?

  We are open Monday – Thursday 8AM – 5:00PM, Friday 8AM – 4:00PM, and some Saturdays (call in advance on Saturdays).

• Are you accepting new patients?

  Yes, we are accepting new patients. New patients should have their previous medical records available when making an appointment. Please check with your insurance company to verify we participate with your particular plan. Call our office at 770-945-1990 or use our online form to schedule an appointment today!

  However, Dr. Borrego is not accepting new patients at this time.

• What insurance policies do you accept?

  We participate in Medicare and most HMO, PPO, and traditional indemnity insurance plans.  Please check with your insurance company to verify we participate with your particular plan.

• Do you use midlevel providers?

  Yes, we have several Board Certified Nurse Practitioners (NP) and Physician Assistants (PA). A Nurse Practitioner is a Registered Nurse who has earned a Masters Degree in Nursing.  NPs are clinically trained to see patients as an independent caregiver. Physician Assistants have a Masters Degree in Physician Assistant. PAs are trained to provide direct patient care by diagnosing and treating patients.

• How can I get a refill?

  Please refer to our Prescription Policy.

• How do I contact specific departments?

  Prescription refills/Test results: (770) 284-6918

  Medical forms/questions: (770) 741-1409

  Referral appointments/radiology testing (English): (770) 370-7478

  Referral appointments/radiology testing (Spanish): (770) 575-8441

  If you have any questions, comments, or issues with the office, please contact Practice Administrator Sue Coker at (770) 945-1990, ext. 234.

Appointments

• How long does it take to get an appointment?

  We offer same day sick visit appointments and have generous availability for Physicals and Wellness visits. We accept walk-ins everyday, and even have available appointments and walk-ins on some Saturday’s to accommodate our patient’s needs. Saturday appointments fill up quickly, so we recommend scheduling in advance. Saturday walk-ins, please call in advance to confirm we are open and available that Saturday.

• What do I need to bring with me to my first visit?

  Please arrive at least 30 minutes before your appointment time and bring the following items with you:

  • Insurance card
  • A valid photo I.D.
  • All medications you are currently taking in the bottle
  • List of any allergies
  • Medical records and immunization records
  • Your pharmacy’s name, location, and phone number

• What do I need to bring with me to any subsequent visits?

  Please arrive at least 15 minutes before your appointment time and bring the following items with you:

  • Insurance card
  • A valid photo I.D.
  • All medications you are currently taking in the bottle
  • List of any allergies

Billing

• Who do I call if I have a question about my bill?

  Our billing department is available to take your calls Monday through Friday from 8:00 AM to 4:00 PM.  Please call 770-945-1990, EXT 232.

  Should you have a question about an invoice from Quest or LabCorp, please call the number provided on your Quest or LabCorp bill

  Should you have a question about a claim from Tri County, please call our Insurance Department at 770-945-1990, EXT 230.

• What forms of payment are accepted?

  We gladly accept cash, check, Discover, MasterCard, AmericanExpress and Visa.