FAQ

We understand that you have many questions when it comes to medical care, especially when looking for a new primary care facility. Every office is different, so we have curated a list of the most common questions below to help you quickly answer yours. If you don’t see your question below, please feel free to give us a call and we’d be happy to assist you.

What are your hours of operation?

We are open Monday – Thursday 8:00 AM – 4:15 PM, Friday 8:00AM – 4:00PM, and one Saturday a month (hours vary, call in advance on Saturdays).

Are you accepting new patients?

Yes, we are accepting new patients. New patients should have their previous medical records available when making an appointment. Please check with your insurance company to verify that we are in-network with your particular plan. Call our office at 770-945-1990 or use our online form to request an appointment today!

Dr. Christopher Borrego is only accepting new patients for telehealth appointments at this time.

Are you in network with my insurance plan?

We participate in Medicare and most HMO, PPO, and traditional indemnity insurance plans.  Please check with your insurance company to verify that we participate with your particular plan.

Do you have Advanced Practice Providers (aka: mid-level providers)?

Yes, we have several Board Certified Nurse Practitioners (NP) and Physician Assistants (PA). A Nurse Practitioner is a Registered Nurse who has earned a Masters Degree in Nursing.  NPs are clinically trained to see patients as an independent caregiver. Physician Assistants have a Masters Degree in Physician Assistant. PAs are trained to provide direct patient care by diagnosing and treating patients.

How can I contact different departments directly?

Prescription refills/Test results: (770) 284-6918

Medical forms/questions: (770) 741-1409

Referral appointments/radiology testing (English): (770) 370-7478

Referral appointments/radiology testing (Spanish): (770) 575-8441

If you have any questions, comments, or issues with the office, please contact Practice Administrator Sue Coker at (770) 945-1990, ext. 234.

What is your appointment availability?

We offer same day sick visit appointments and have generous availability for complete physicals and Medicare annual wellness visits. We accept walk-ins everyday, and even have available appointments and walk-ins on one Saturday a month to accommodate our patients’ needs. Saturday appointments fill up quickly, so we recommend scheduling in advance. Saturday walk-ins: please call in advance to confirm we are open and available that Saturday.

What do I need to bring with me to my first visit?

If you are a new patient, or you have not been to the office in over 3 years, then please arrive at least 30 minutes before your appointment time and bring the following items with you:

• Your most recent insurance card
• A valid photo I.D.
• All medications you are currently taking (in their bottles)
• A list of any allergies
• Medical records and immunization records
• Your pharmacy’s name, location, and phone number

What do I need to bring with me to every visit?

If you are an established patient, please arrive at least 15 minutes before your appointment time and bring the following items with you:

• Your most recent insurance card
• A valid photo I.D.
• All medications you are currently taking (in their bottles)
• List of any allergies

Who do I call if I have a question about my bill?

Should you have a question about a statement from Tri County Internal Medicine, please call the billing department at 770-945-1990, EXT 232 and leave a detailed voicemail.

Should you have a question about an invoice from Quest or LabCorp, please call the number provided on your Quest or LabCorp bill.

Should you have a question about a claim from Tri County, please call our Insurance Department at 770-945-1990, EXT 230.

What forms of payment are accepted?

We gladly accept cash, check, AmericanExpress, Discover, MasterCard, and Visa.

Please refer to our Prescription Policy.

Please contact your pharmacy for a refill.

Please contact your pharmacy if you are wanting to check to see if a refill was sent to the pharmacy.

We no longer call and tell you your medication was sent to the pharmacy.

You need a follow up visit at least every 3- 6 months to get your medication refill.

If your medication needs a prior authorization please allow at least 3-5 business days for the process to begin, some authorizations can take up to 14 days for the initial determination to be given.