FAQ

We understand that you have many questions when it comes to medical care, especially when looking for a new primary care facility. Every office is different, so we have curated a list of the most common questions below to help you quickly answer yours. If you don’t see your question below, please feel free to give us a call and we’d be happy to assist you.

We are open Monday – Thursday 8AM – 5:00PM, Friday 8AM – 4:00PM, and some Saturdays (call in advance on Saturdays).

Yes, we are accepting new patients. New patients should have their previous medical records available when making an appointment. Please check with your insurance company to verify we participate with your particular plan. Call our office at 770-945-1990 or use our online form to schedule an appointment today!

However, Dr. Borrego is not accepting new patients at this time.

We participate in Medicare and most HMO, PPO, and traditional indemnity insurance plans.  Please check with your insurance company to verify we participate with your particular plan.

Yes, we have several Board Certified Nurse Practitioners (NP) and Physician Assistants (PA). A Nurse Practitioner is a Registered Nurse who has earned a Masters Degree in Nursing.  NPs are clinically trained to see patients as an independent caregiver. Physician Assistants have a Masters Degree in Physician Assistant. PAs are trained to provide direct patient care by diagnosing and treating patients.

Prescription refills/Test results: (770) 284-6918

Medical forms/questions: (770) 741-1409

Referral appointments/radiology testing (English): (770) 370-7478

Referral appointments/radiology testing (Spanish): (770) 575-8441

If you have any questions, comments, or issues with the office, please contact Practice Administrator Sue Coker at (770) 945-1990, ext. 234.

We offer same day sick visit appointments and have generous availability for Physicals and Wellness visits. We accept walk-ins everyday, and even have available appointments and walk-ins on some Saturdays to accommodate our patient’s needs. Saturday appointments fill up quickly, so we recommend scheduling in advance. Saturday walk-ins, please call in advance to confirm we are open and available that Saturday.

If you are a new patient, or you have not been to the office in over 3 years, then please arrive at least 30 minutes before your appointment time and bring the following items with you:

• Insurance card
• A valid photo I.D.
• All medications you are currently taking in the bottle
• List of any allergies
• Medical records and immunization records
• Your pharmacy’s name, location, and phone number

If you are an established patient, please arrive at least 15 minutes before your appointment time and bring the following items with you:

• Insurance card
• A valid photo I.D.
• All medications you are currently taking in the bottle
• List of any allergies

Our billing department is available to take your calls Monday through Friday from 8:00 AM to 4:00 PM.  Please call 770-945-1990, EXT 232.

Should you have a question about an invoice from Quest or LabCorp, please call the number provided on your Quest or LabCorp bill

Should you have a question about a claim from Tri County, please call our Insurance Department at 770-945-1990, EXT 230.

We gladly accept cash, check, Discover, MasterCard, AmericanExpress and Visa.

Please refer to our Prescription Policy.

Please contact your pharmacy for a refill.

Please contact your pharmacy if you are wanting to check to see if a refill was sent to the pharmacy.

We no longer call and tell you your medication was sent to the pharmacy.

You need a follow up visit at least every 3- 6 months to get your medication.

If your medication needs a prior authorization please allow at least 24-72 hours for the process to begin, some authorizations can take up to 14 days for the initial determination to be given.